Koko ReceptionGet started
Resources / Phone forwarding guide

Keep your number. Forward the calls you miss.

Most businesses forward busy, unanswered and unreachable calls to Koko. You answer when you can – Koko gets the rest. It takes about 10 minutes, and your setup specialist can do it with you.

  1. Step 1

    Get your Koko number

    Your setup specialist gives you the Australian number Koko answers on.

  2. Step 2

    Dial the codes

    Pick your carrier below, enter your Koko number and dial each recommended code from the phone you're forwarding.

  3. Step 3

    Run a test call

    We call you to check busy and no-answer forwarding both reach Koko before you go live.

Forwarding codes

Dial each code from the phone you're forwarding, then press call. You'll usually hear or see a confirmation.

Your carrier

  • When busyRecommended

    You're already on a call or decline it

    **67*KOKO-NUMBER*11#

  • When not answeredRecommended

    You don't pick up in time

    **61*KOKO-NUMBER*11#

  • When unreachableRecommended

    Phone off or no signal

    **62*KOKO-NUMBER*11#

  • All calls

    Every call goes straight to Koko

    **21*KOKO-NUMBER*11#

  • Cancel all forwarding

    Turns every forward off

    ##002#

To choose how long your phone rings before Koko answers, use **61*[Koko number]**[seconds]# instead (seconds: 5–30, for example 20).

What you can't do with forwarding

  • Mobile carriers can't forward by time of day. If you only want Koko to answer after hours, you'd have to switch all-call forwarding on and off yourself each day.
  • Text messages aren't forwarded – SMS stays on your original number.
  • Some prepaid plans don't support conditional forwarding. Check with your carrier if a code doesn't work.

Want Koko to answer only after hours, with daytime calls going to your mobile? Use a Koko number as your public number instead – you set business hours in the app, no carrier codes needed. Or move your number to Koko (1–5 business days for most mobiles).

Keep your number

Forward missed and busy calls. About 10 minutes.

Get a Koko number

Business-hours routing to your mobile, Koko after hours.

Move your number

Port your number for full control. We handle the paperwork.

Rather we set it up with you?

A setup specialist will check your carrier and plan, and run the test calls with you.

Talk to a setup specialist